Frequently Asked Questions

1What area do you cover?
We cover a 30 mile radius of Guildford.
2Are you insured?
Yes, we are covered by 10 million pound public liability insurance.
3Can you provide references from some of your customers?
Yes, we can provide references from our current customers.
4Will we have the same cleaner each evening?
Yes we will only change the cleaner due to holidays or sickness, we would contact you advise you.
5Are your cleaners vetted?
Yes all of our cleaners are police checked and have supplied us with verifiable proof of identification, address and two references, one has to be a previous employer; only a minority of applications pass our screening process successfully.
6Is the price quoted including or excluding VAT?
All prices are subject to VAT at the current rate.
7How much notice do you require?
We require at least 1 weeks’ notice for larger cleans. However we may be able to accommodate your needs with shorter notice.
8What are your payment terms?
On accounts for office cleaning, our terms are 14 days from invoice date. On one off cleans, when the work has been completed, checked and signed off, payment is by cash or card we no longer accept personal cheques.

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