01483 522 216

A family run business since 2002 

Frequently Asked Questions

What area do you cover?

We cover a 30 mile radius of Guildford.

Are you insured?

Yes, we are covered by 10 million pound public liability insurance.

Can you provide references from some of your customers?

Yes, we can provide references from our current customers.

Will we have the same cleaner each evening?

Yes we will only change the cleaner due to holidays or sickness, we would contact you advise you.

Are your cleaners vetted?

Yes all of our cleaners are police checked and have supplied us with verifiable proof of identification, address and two references, one has to be a previous employer; only a minority of applications pass our screening process successfully.

Is the price quoted including or excluding VAT?

All prices are subject to VAT at the current rate.

How much notice do you require?

We require at least 1 weeks’ notice for larger cleans. However we may be able to accommodate your needs with shorter notice.

What are your payment terms?

On accounts for office cleaning, our terms are 14 days from invoice date. On one off cleans, when the work has been completed, checked and signed off, payment is by cash or card we no longer accept personal cheques.

Our Accreditation


Complete Cleaning & Maintenance is proud to be a member of the BICSC.

British Institute of Cleaning Science

BICSc, as it is known, is an independent body with members in all areas in the cleaning industry, including local Authorities, Contract Cleaners, Manufacturers, Suppliers, Trainers & by no means least cleaning operatives themselves.

Their members currently stand at over 5,000 Individual & Corporate members. As a company Complete Cleaning & Maintenance has under gone several BICSc Training courses which they have passed to include Chemical Applications C.O.S.H.H. Chemical Competence, Safe use Of Machinery & many more.

BICSc Is the largest independent, professional & educational body within the cleaning industry and has over 5,000 Individual & Corporate members in the UK & abroad.

Complete Cleaning & Maintenance is also proud to be Safe Contractor approved.

Safe Contractor is a leading health and safety pre-qualification assessment scheme dedicated to promoting higher standards of competence and compliance through the provision of relevant industry specific and tailored health and safety assessments for all professions and sectors.


  • ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction.
  • The ISO 14001 standard is the most important standard within the ISO 14000 series. ISO 14001 specifies the requirements of an environmental management system (EMS) for small to large organizations. An EMS is a systemic approach to handling environmental issues within an organization.

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